Just have a look here for inspiration: Makezine.
I'm in no way (apart from spiritually;) affiliated with yada yada yada

Here Here !!!
Things just worked or were easily fixed (Reveal Codes) if it didn't.

\begin{frustration}
I spend too much time getting frustrated with Word:

• when I copy/paste text in from another source
• try to reset numbered lists
• or worse still change it's style.
• opening up a document in Reading Layout (NO it is not handy), Outline?!

\end{frustration}
(yeah, so there is something higher than WP as well, but let's keep the Formatter vs Processor debate out of this;)

If it weren't for the fact that I had to use Word for work...

There aren't that many well-proven solutions out there that are ITIL-compatible and are used by Local Authorities, but one I'm aware of is Supportworks from Hornbill (http://www.hornbill.com/). They're a British company and have lots of Public Sector customers, so should be suitable. They're also reasonably priced, so I understand, and well-liked by their customers.