He most likely called the wrong number from a fake Netgear site, but that's just a guess.
Nah it was most definitely Netgear's official line. Their tech support calls are getting routed to this company. He said that after the 1st call, he found a different Netgear number that wasn't specifically for tech support and called that. That person then directed his call to their tech support, which ended up being these scammers again!
Says who? WTF do you even base the comment on? Yes there scanning the data looking for sociological trends, not looking for the word bomb.
Heisengberg might have been here.