Re:Dollar is king (Score 1)

You're at the same time right and wrong You say "If this were true, Dell would not be the number one mfg of computers after losing 75% of their base. How many people here have called tech support and gotten someone with a thick Indian accent named "Steve"?" But you don't ask how many of those calls you're able to fix your issue If the accent is a issue, please don't take a cab or go to the Ramachandram's store, or buy Chinese food or maybe a real Italian pizza. Ask a tech rep in a overseas facility, I get a lot of those calls about "transfer me to somebody to speaks English" or something like that. But is ok, I can understand that somebody is not sure about my way to speaks, or they do not know I have 12 years working with computers, I have a computer degree, and I have 3 years of experience working as a tech support rep. And the customer prefer some university dropout that do not know what to do crash the computer worst, or have a the incorrect part replaced, or the only option he have is a format and reinstall, take care of the call, because he "speak English" The weird thing is that I don't have problems with the people on California, or Texas or Florida, maybe because they could recognize a Latino accent. I don't like to generalize, but seems to be that the people in the center of the US are more xenophobic than in other places. But by making that statement I'm making the same mistake that I'm condemning. Ok, my 2 cents are: "if you call a overseas call center, and the people on the other side have a accent, do not assume he doesn't know what he is doing, and believe me, we have enough racism in 2 days that most Americans in 2 months"