This is why I can't recommend FLOSS to people... (Score 1)

I understand that *commercial* support isn't that hot - just try to get Forte to even acknowledge they have a problem with their Agent usenet reader. But commercial vendors most usually provide an *UPDATED* help file with screenshots and **EXAMPLES** of common usage, and in many cases one can find a BOOK in an actual, physical bookstore with color pictures and everything! FLOSS developers spend their time adding features and smashing bugs, good stuff, but it's not a balanced approach. What's good with new features in the next version when MOST people can't figure out how to do basic things in the PRESENT version? And don't get me started with what must be the biggest black hole of the Internet, not just "support" - IRC. Often cited as a "rich source of support by enthusiastic FLOSS users" - one can type a question in a chat room with hundreds of users to only get a reply HOURS later by a teenager with his own problems that doesn't understand it's spelled "yes" and not "ja".