Re:I'm missing something... (Score 1)

> Figure out what application was running when your system hung, tell your support provider, and get them to fix it.

If the system goes down, it's because of a problem with the OS (poorly behaved applications shouldn't be able to crash a robust operating system, unless running as root).

So whilst it's interesting to find out which application exposed the bug, you still need enough clout to make your closed source OS vendor do something about it...