Linux can't pass the "Mom" test (Score 1)

I use the "Mom" test for consumer technology, and so far Linux can't pass it. My mom has no problem with Windows because she's had years to learn it. She has no problems with Mac because it's easier to learn and there are passionate people willing to help. But Linux offers non of the usage patterns she's familiar with, and worse no assistance to newbies. This is the real barrier to adoption. Can you imagine what kind of replies she'd get on forums asking for help? It's not enough to develop code if you're aiming for mass adoption. You need actually helpful help files, consistent use patterns and comprehensive usability engineering. I'm afraid that because no one in the Linux community has the money or apparent interest in non-code related development, that it won't every make it into the mainstream.