Re:It happened before. (Score 1)

Best Buy will be around forever. I have friends -- 21, 22 in age... They're HORRIFIED of ordering ANYTHING off the internet. Even if it's Amazon.com, which I had previously thought EVERYONE trusted! But after getting to college I realized that this isn't an age thing -- Even teenagers, young adults, it doesn't matter -- They're all very scared of ordering anything online, or through the mail in general. These are wealthy people too who you would expect to be more computer savvy. (They're not, of course...) But this is why Best Buy will always thrive. People, in general, just aren't particularly fond of ordering through the internet. And lets be serious here, name one retail store that DOESN'T suck as bad as Best Buy? PC Richards? CompUSA? Circuit City? They're all pretty terrible, I must say... The main reason so many online businesses go out of their way for you is because they're, realistically, the little guy. They'll issue you refunds and rebates and discounts to keep you as a customer -- Because while geeks and many computer comfortable people order online, it's really undenyable that a HUGE chunk of their potential demographic is neglected since they're not a brick and mortar store. Granted, they ARE also saving money by not being brick and mortar, so you can always say it evens out... But they're still going to help you out since they could lose you. Best Buy feels that they are the 'only choice'. They don't think they'll lose any customers. Unfortunately, they're kind of right. This is why the lemon of a laptop I spent 1000 dollars on, and spent over 3 weeks of my time trying to repair after Best Buy refused to even exchange it, is pretty much a hunk of crap that crashes if you even TRY to multitask. Memory errors, random power offs.. I'm not even sure if I should blame vista or hardware issues. After reformatting several times and minimizing all forms of backup applications, installing free/lightweight antivirus apps, making sure it was in the same running as the rest of my PC's... It just doesn't work. Best Buy basically told me 'tough luck', because once it leaves their store they're not dealing with it. Gee, thanks. Please tell me why this company isn't being investigated?