Education about contention (Score 1)

The problem is that ISPs stopped talking about contention of broadband lines at some point in the last couple of years, which has given users the impression that they are getting 8, 16 or 24Mbps guaranteed to themselves. In reality, of course, they are guaranteed a lot less than 1Mbps if you look at the actual deal (eg. 8Mbps, 50:1 contention, therefore 160Kbps guaranteed). The ISPs need to go back to their customers and re-educate them about contention, or better still explain it before the user signs up just as some of the more ethical ones used to.