COTS is definitely the way to go... (Score 2, Interesting)

I agree completely with the article IF the company in question has the self discipline to buy some piece of COTS that does %80 of what they need and...

LEAVE IT ALONE

Too many times organizations I've been in buy a piece of COTS (using the %80 metric even) and then start tweaking and nudging and twisting - until they are hostages to the company who sold them the COTS and made the changes for them.

Essentially having built their own customized solution out of an expensive piece of COTS.