svenjick writes: "This is the story of a user's battle to get reimbursed from Hewlett-Packard for unused software. Having to buy two HP laptops for relatives, but not being able to order them without Windows & co pre-installed, he contacted HP's support as indicated in the EULA displayed upon the first boot. Then followed an incredibly long and dirty procedure, where HP repeatedly showed bad faith. Finally, the only solution was to start legal proceedings against HP Switzerland and some members of its management. A happy ending to a highly complex and unpleasant procedure, which should not even exist in the first place, and where users' rights are clearly not respected."