Level 3 or Cogent wrong? (Score 1)

Initially I thought this was Level 3's poor relations and decisions, but then I read this article at Gamergod.com: http://www.gamergod.com/article_display.cfm?articl e_id=329. Now I am not so sure. Raises a lot of questions about who is in the wrong, although clearly the consumers are the ones that are suffering regardless of blame.