Comment Re:Carvana is sketchy as all Hell (Score 4, Interesting) 38
I used the Carvana app a couple of years ago to buy a car and trade in my own. I paid for the difference in cash. I was a little uneasy buying a used car without having driven it first (yes, I know there are return policies, but it's a hassle) but the purchase and trade-in process was really very smooth. I drove off with my new (well, used) car after 30' at the Carvana location and seriously wondered why I'd ever go back to a dealer, at least for buying a used car.
Then I was told there was a title transfer problem with the car I'd bought. The registration wasn't coming through because of faulty documentation on Carvana's end. I went through two 30-day temporary renewals, the maximum allowed in my state. Fun fact, the last temporary renewal lapsed, too, while I was out of town for a long work trip. Thankfully the problem got resolved by the time I got back. So, after around 3 months from the purchase date. The most frustrating aspect, for me, was how difficult it was to speak with someone to get updates. In the middle of all this, I also discovered a whole Class Action lawsuit about exactly this. I hadn't done my due diligence well enough, I guess.
Would this have happened if I had gone through a dealer? I think it's less likely.
Will I use Carvana again? Also less likely.