Customer Loses Xbox 360 Artwork During Repair

An anonymous reader writes "The Consumerist is reporting that one unlucky individual had to send his Xbox 360 in for repairs. The catch is he had spent a great deal of time getting signatures and artwork on the outside of the console from notable members of the gaming industry. He specifically asked and even sent a letter along with his console requesting that the outside of the case be returned intact. When he got it back it was once again, plain white. Assuming that this is a genuine claim, regardless of the circumstances surrounding the missing/cleaned case Microsoft should at least apologize to the guy."