Comment CompUSA/Computer City Employees (Score 1) 280
I was a Computer City upgrade tech for 2 years. I worked in Florida and we also had a Compusa in town. Just wanted to give some more info from the inside (and I see there's at least 1 person who posted who was a tech at compusa).
First, they pay badly. Both stores. My Mgr the last few months was a former Compusa tech, and he said they paid a little less than Computer city, but that could vary geographically. Our store had several salespeople that genuinely tried to help customers, as our Manager used to work at Walmart and was very customer focused. Our department bent over backwards often to help people, and yet some people still expected more. Things like fixing their system that had a virus because it wasn't their fault and it doesn't matter that it's 4 years old, or someone buying clearance "as-is" merchandise and returning irate because it didn't work and it's our fault. You get the idea.
I had many regular customers that came to me for upgrades and advice, and I was told that they refused to go to Compusa because they could never get help. Now, the most interesting part is that the buyout happened after I left, but my good friend who was in sales was still working there and promoted to Sales Manager 2 months before. She stayed after the buyout and got all kinds of promises from Compusa, and gave them a chance. (She was one of very few female managers, also.) About a month ago, she got fed up and quit. From her mouth: They had her working 80 hour weeks, they lowered the sales staff's pay, and they treated the employees horribly. Of the 20 or so people I worked with that stayed after the buyout, I believe 2 are left, the rest quit.
If employees are treated badly, they aren't motivated to enjoy their job and help customers. It's sad, because it's easily fixable.
First, they pay badly. Both stores. My Mgr the last few months was a former Compusa tech, and he said they paid a little less than Computer city, but that could vary geographically. Our store had several salespeople that genuinely tried to help customers, as our Manager used to work at Walmart and was very customer focused. Our department bent over backwards often to help people, and yet some people still expected more. Things like fixing their system that had a virus because it wasn't their fault and it doesn't matter that it's 4 years old, or someone buying clearance "as-is" merchandise and returning irate because it didn't work and it's our fault. You get the idea.
I had many regular customers that came to me for upgrades and advice, and I was told that they refused to go to Compusa because they could never get help. Now, the most interesting part is that the buyout happened after I left, but my good friend who was in sales was still working there and promoted to Sales Manager 2 months before. She stayed after the buyout and got all kinds of promises from Compusa, and gave them a chance. (She was one of very few female managers, also.) About a month ago, she got fed up and quit. From her mouth: They had her working 80 hour weeks, they lowered the sales staff's pay, and they treated the employees horribly. Of the 20 or so people I worked with that stayed after the buyout, I believe 2 are left, the rest quit.
If employees are treated badly, they aren't motivated to enjoy their job and help customers. It's sad, because it's easily fixable.
