Comment dynamic process - or process problem? (Score 1) 36
The dynamic pricing is a problem, potentially. But having queued up for the tickets on ticketmaster myself I can tell you that the process was the worst bit.
It look me nearly 3 hours to hit the front of the queue to find out that there were only high priced tickets available. If I had known instantaneously I would have wasted no time with my decision not to purchase -- instead, I held out hope and was glued to my computer for hours.
When the queue started to go faster there was a notice from ticketmaster saying tickets were still available - but the reason that the queue was going faster is because people were bailing out having seen the price increases rather than checking out. If there was no queue and dynamic pricing, or the price was shown in real time as you waited then at least you could make a fair decision.