Open Source Isn't The Answer (Score 1)

If end-users weren't so hungry for features, the software wouldn't be so bloated, and the support wouldn' cost as much because there's less code in the product, thereby dictating that fewer bugs will exist. The mere fact that a given program is open-source will NOT help. Their support bills will be lower because they get no support - at all - period. The only benefit they will have over non-open-source apps is that the app won't cost them anything either.