Comment It is not only consumer goods without manuals (Score 0) 332
For consumer stuff a manual should rarely be necessary.
But...
I work in failure analysis of semiconductors. We have a lot of very expensive machines and not a single one has a proper manual. Neither online nor printed.
I use a scanning transmission electron microscope, three years old, no manual. There are functions in the software even the service engineers have no clue about and no one can explain what they are there for. Correct adjustment? Troubleshooting in case of hardware failures? Some basic info, mostly written for an older and different microscope. We are talking about 3 mega euros for this tool
We have gone through a few software upgrades for OBIRCH and PEM machines, used to find shorts or misbehaving transistors in ASICs. And there are several functions where we get differing infos from every one we ask at Hamamatsu. No manuals. 1.5 mega euros per tool.
We run a few FIBs, focused ion beam tools, for circuit modification and nano milling of semiconductor chips. No manuals. There are options where we dont know at all how to use them. 1 to 3 mega euros per tool.
I bought an AFM, atomic forrce microscope. No manual. Online manual is for a completely different software release. We are currently trying to give it back to the manufacturer as it is useless without detailed info about all the settings.
Of course we get trainings for these tools. But this is no replacement for a proper manual.
But the worst is, that no tool is bug free. Software that costs a several €10000 a year and it crashes again and again.
There is no software for any of these tools which I cannot crash intentionally.
And with each new machine it gets worse.
All this crap is nowadays sold and bought by sales and purchasing people. Not engineers. Specs have to be met on paper, no one cares if it can't be used efficiently for the intended purpose by the people working with it. The days of Mr Hewlett and Mr Packard are gone, it is not surprising that Agilent and now Keysight are struggling.