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Submission + - Verizon Defends Doubling of Early Termination Fee (cnet.com) 2
I Don't Believe in Imaginary Property writes: "Verizon is defending its decision to double its Early Termination Fee from $175 to $350, after being called to account by the FCC. They claim that it's because it allows them to offer more expensive phones with a lower up-front cost and that, because they prorate the fee depending on how much of your contract is left, they still lose money. Apparently doing something about the Verizon customer service horror stories isn't as good a way to retain customers as telling them that they have to pay several hundred dollars to leave."
