What would you demand from your IT users? (Score 1)

My Spouse works in a Pseudo Government Business and has had the same problem. It's as though Competence has gone out the window. What' with organizations in non-IT fields not hiring IT people with IT backgrounds (backgrounds as far as Degrees, Certifications, etc)? Here's what I'd expect: 1. Someone from IT has to be involved in the parts of the business that require Acquisitions of New Technology, Maintenance of Existing Technology, and Interface with Technology. 2. Customer Server, wow, we haven't heard that lately, have we? Responsiveness from the Helpdesk To customer concerns, Answering the telephone when people call for help. 3. In some cases, the training aspect of the Non-IT folks has to come into play in order to assistin the #2 mentioned suggestion. On the flip side, how about training the IT folks in the business in what they support so that they can better understand what expectations are being made of them?