Re:Nmber of times the SysAdmin has to be consulted (Score 1)

I am an ex-team leader of an Fortune 500 company as well. Basically, the message I got from the "god" of our IT is: 1. number of tickets is proportional to productivity (together with other KPIs (Key Peroformance Index, e.g. number of machines per support staff, etc.), and 2. number of tickets is inversely proportional to support staff performance as they are not doing good job in keeping systems in good shape. (don't tell him you need extra budget to upgrade, current business situation do not allow extra budget!) I cannot either please my boss or my team, hence I am no more...