The kicker is they employ some pretty heavy traffic management. Download more than about 3Gb in the evening (between 4pm and midnight) and your connection speed gets cut by 75%. So the 30 becomes about 6 or 7mbit. The thing is, you can still keep downloading as much as you want, it's just slower - so which system is better? They also employ traffic shaping, so between the same hours (And ALL weekend), P2P and newsgroup traffic gets slowed by 75% as well, no matter how much you're downloading.
IMHO, acceptable traffic shaping must meet one of two types: Traffic is shaped based on protocols only (shaping down nntp, p2p, etc.) with no regard to whose account it is *OR* traffic must be shaped by user account with no regard to protocols used. There is no room in between without invading the privacy of the user, unless said user has given up that right legally and voluntarily. Additionally, I believe the ISP should have to demonstrate some form of proof that unless shaped, the traffic will have an unfair impact on other customer's ability to utilize the service for which they have contracted and paid. Then there should be some way to determine that the ISP must improve their service within some amount of time after enabling traffic shaping to unshape the traffic to an acceptable level (i.e., traffic shaping (per account) can occur for no longer than 90 days or something to that effect).
"The identical is equal to itself, since it is different." -- Franco Spisani