Breakage (Score 1)

Would that be the excellent customer service model which sells consumers a $250 product with an expected life of one year before hard-drive failure and then charges $250 to fix the aforementioned hard-drive. I know of many people who fell in love with Apple only to fall out of love once they found they were sold a disposable product when they thought they were purchasing a lasting consumer electronics appliance. There is nothing inherently wrong with the Apple model of designing throw-away products but it is a bit underhanded to hide the fact that the expected life of the Ipod is fairly low.