Comment My PayPal account was hacked. (Score 4, Informative) 410
I had zero problem with PayPal for a year till two months ago my account got hacked. Someone stole $985 to pay for two eBay auctions. The shipping address was trackable but the local police said the place was a very bad area and they don't know whether they can find the person. FBI is too busy to handle this, although there are evidences showing that this hacker may have stole much more money from other people.
The best part was, you feel pretty good with PayPal because of the third party insurance. But when you really need it, PayPal is not very helpful. I reported to PayPal right away and then realized that they don't even have a phone number regular users can call. It took them six days to reply my email asking for affidavit. I sent out my affidavit with police report right away via priority mail and it took them two weeks to reply me this time saying that they have never received it. Upon my request they finally gave me a fax number. About a week after I faxed everything to them, they reversed the two transactions, but then restored one, and then charged another $625 without any reason given. So my account actually got a even bigger negative number than before. I've sent tons of emails to them checking about this. And after 20 days silence, PayPal wrote me another email on Dec. 9, exactly two month since the hacking attack, claiming that they had never received my fax. Fortunately I did keep the receipt of the fax to prove that I have sent the fax and they had received it.
Today I got a statement from my bank saying that because the recurring overdraft situation has not been resolved for too long, they have closed my checking account and filed a record for five years. Next they will pass my case to an agent to collect the money from me. PayPal has no comments at all so far.
PayPal is a neat thing when there's nothing wrong. But once there's a problem (and the problem is likely to occur again since the hacker is still not tracked down yet), they just leave you aside. It reminds me a joke I've heard, something providing you a false feeling of security while you are actually being screwed. It refers to condom before... now I think it fits PayPal better.
I am working on suing PayPal since I have to get my banking record straight up. If anyone has similar experience and want to work on it together, please contact me at hook@263.net (sorry to use such an address... I only use it for first contact because it has spam filter.)
I have sufficient documents to prove the story. Including my certified affidavit, police report, bank statement, email history and transaction summary.
Hook
The best part was, you feel pretty good with PayPal because of the third party insurance. But when you really need it, PayPal is not very helpful. I reported to PayPal right away and then realized that they don't even have a phone number regular users can call. It took them six days to reply my email asking for affidavit. I sent out my affidavit with police report right away via priority mail and it took them two weeks to reply me this time saying that they have never received it. Upon my request they finally gave me a fax number. About a week after I faxed everything to them, they reversed the two transactions, but then restored one, and then charged another $625 without any reason given. So my account actually got a even bigger negative number than before. I've sent tons of emails to them checking about this. And after 20 days silence, PayPal wrote me another email on Dec. 9, exactly two month since the hacking attack, claiming that they had never received my fax. Fortunately I did keep the receipt of the fax to prove that I have sent the fax and they had received it.
Today I got a statement from my bank saying that because the recurring overdraft situation has not been resolved for too long, they have closed my checking account and filed a record for five years. Next they will pass my case to an agent to collect the money from me. PayPal has no comments at all so far.
PayPal is a neat thing when there's nothing wrong. But once there's a problem (and the problem is likely to occur again since the hacker is still not tracked down yet), they just leave you aside. It reminds me a joke I've heard, something providing you a false feeling of security while you are actually being screwed. It refers to condom before... now I think it fits PayPal better.
I am working on suing PayPal since I have to get my banking record straight up. If anyone has similar experience and want to work on it together, please contact me at hook@263.net (sorry to use such an address... I only use it for first contact because it has spam filter.)
I have sufficient documents to prove the story. Including my certified affidavit, police report, bank statement, email history and transaction summary.
Hook
