ADSL (Score 1)

I beg to differ. Cox Cable (@Home) here in Omaha has been fantastic to deal with. While their normal "support" channels only cater to Win* & Mac users (and the clueless ones at that :-), they were more than happy to provide me with the info needed to connect my Debian box (and as one of their tech heads explained it: "most Linux/Unix users don't want us messing with their machines anyway and are usually much more competent than the installer"). Bandwidth has been fantastic, and I've had exactly 2 outages over the last year - both took out the TV too (i.e., it was a cable problem, not routers or networking hardware), and both were resolved in under an hour. Hell, they even had a picknic (catered REAL food) at one of the local parks for all of their initial customers (several thousand of us) - All of my past experiences indicate that ALL of the "baby Bells" still suffer from a severe post monopoly arrogance ("you should be happy we're doing you the favor of connecting you to the internet") - so I agree with you on that point. U.S. Jest is almost as big a PITA as Bell Titanic :-)