Comment Technology, Change And Process Capabilities (Score 1) 188
Is the technology not working? No, more than likely the technology is capable of increasing productivity, while reducing cost, just as the salesman pitched. The salesman is not selling bogus solutions. It is likely to be your internal processes. You buy new technology to produce faster, but you deploy it in the confines of old processes. Any new technology requires a review of existing processes. If you do not harness the capabilities of the technology and transform the process to utilize them, you will essentially negate any efficiency.