We use Dell servers and workstation here at work exclusively and never had an issue with them. We have their Gold support and if something goes wrong, within 4 hours a replacement is here. Tech support for the servers has been top notch. But when it comes to home products they are seriously flawed as my little blog post states. How a company can ship over two thousand dollars worth of hardware to me but won't send me a 200 dollar camcorder because they can't verify who I am is beyond comprehension.