I had packet loss with Rogers for 2 months. Gathering stats and logs and they just kept closing the ticket saying no one else in your area has the isuse.
Rogers support connected twice and said "yes sir we see 4% packet loss we will escalate" The escalation then simply closes the ticket, no one else in the area affected.
Come to find out my neighbour said she gave up calling and complaining that her internet was horrible and extremely slow also but Rogers refused to assist in any way shape or form.
I work with Network support for RBC Royal Bank. I provided log after log, timestamps, dates, everything required verifying I had internet issues. They flat out refused to do anything at all.
Im not saying Bell doesnt have issues, but at least Bell in Atlantic Canada doesnt cap your bandwidth and is MUCH MORE open than Rogers ever dreamed of being.
Rogers = Horrible.