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Comment A matter of necessity (Score 4, Informative) 545

I used to work for a call center that did the tech support for Verizon DSL. We had an internal system that's responsible for line testing, and this system also let us push changes equipment we've provided. Most agents didn't know how to use the functionality of this system, but it's almost required, because some customers aren't able to change the settings with or without our help. "We need you to reset your modem. Hold down the little button on the back. You can't find it? You don't know how a button works? Fine, just let me do it from here." To OP, it's a modem that happens to have a router, not just your router. You may own the equipment, but it's still connecting to the Verizon Network, and since Verizon provided the equipment, they're going to make sure that they can make it work if you fraked it up.
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Irrelevant Scientific Research Honored 93

More than 1,000 people attended this year's Ig Nobel awards, a light-hearted alternative to the Nobel Prizes. Scientists who unlocked the inner secrets of dog fleas, crisps and tangled string swept the show. Handing out awards was William Lipscomb, the 1976 Nobel laureate for chemistry, also doubling Thursday, at the age of 89, as the hero in the "Win-a-Date-With-a-Nobel-Laureate Contest." The prize itself is a plaque that reads, "This Ig Nobel Prize is awarded in the year 2008 to an Ig Nobel Prize Winner, in recognition of the Ig Nobel Prize Winners' Ig Nobel Prize winning achievement." At last I can submit my paper, "Everything is Really Wet, Even Dry Stuff." for peer review.

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