Possible solution in Chicago (Score 4, Informative)

As "Copper not the problem" mentioned in the thread most of what seems to be your issue is SBC customer care. I am a sales manager with Globalcom, Inc also in Chicago. We have been in business for 13+ years for that very reason that SBC can't (or won't) provide the customer service that customers like yourself need. Assuming from the number of services you have with SBC you probably do have a dedicated account team, but that doesn't mean they know how to fix your problems. I would definitely recommend you look into working with an alternative provider to SBC, and you will likely get your best service and support from a CLEC in the market. As for my company, many of our techs are transplants from SBC and know the internal roadblocks and procedures that many times are causing your problems to not get resolved with SBC and more importantly know how to stop the recurring problems that you are having. If you are serious about getting the service (and reliability) that you need....look at Globalcom, or a similar provider, you will see a major difference. Bottom line is that SBC is too big for their own good and can't effectively support their customers....especially one's with recurring issues like yourself. Check out our website.... www.callglobalcom.com ON A SIDE NOTE: I guarantee you are also paying WAY TOO MUCH for your services..........email me if you have questions [e-mail]