Computers are not a right, but rather a privilege (Score 1)

In what the writer writes in his article in some ways is an unjustified view of a computer technician. Though I agree that anyone can claim I can fix this, there are those who really do know what they are doing. In my personal experience as being a computer technician, I have trouble-shooted over a 1,000 pc problems and have come to the conclusion that their are three factors that most often are the primary reason why their pc is not functioning. 1) The computer user is under the assumption that they can get something for nothing and will use P2P programs or go to web sites to obtain such items not realizing the true harm of this approach for a free lunch. 2) Computer Users simply are unaware or do not comprehend how important it is to be user aware in understanding how applications work / hardware. (For example: most people will install 2 to 3 anti-virus programs on their pc think it will make it more secure but fail to understand that these anti-virus program will just battle each other hence a zero-sum game). 3) Sometimes the problem is caused not through user error but rather through hardware problems. Though this 3rd reason takes the blame off the user, I must add that how computer take care of their pcs dictate whether or not computer hardware will fail. (For example, if you never clean your case and you allow dust, dog hair, cigarette smoke clog your CPU fans and Power supply, then well your just asking for it. At the place where I work, my co-works and I always joke around about the classic ID-10-T error that most clients experience in their computer problem, but in most cases it is made clear that they simply just don't understand nor do they care to understand. For example, a client came in to the store and told me her computer was constipated but when I tried to help her with the correct terminology she did not understand to help identify what her problem was. In looking over the years in the technology that has come out in which is supposed to fix simple problems such as "plug-in play" or "system restore", I have found that these same tools are what cause the majority of the user problems. Too many people rely on these tools in which they do not understand the logic behind what they do and because of it are ready to pull their hair out when all their data is gone. Though the simple solution is backing up your data as you go about your week, computer users do not see a need in doing so because they think the big red panic button is going to make things right. I guess all in all, what I find humorous and clearly do not understand is that when my technical staff fixes the computer problem, and in most cases we have to remove those programs that got them in there in the first place, clients will complain about it because we prevented them from doing what they want to do which is get something for nothing. Though I try to explain to them what these programs do, they don't want to hear it and call you incompetent.