Re:Ok, so who's better... (Score 1)

I can't really comment on Scan's current customer support, but I gave up ordering from Scan around 2001/2002 as their customer support was piss-poor. I've had all kinds of trouble with them, actually getting through was one problem many times I just had to give up an try another day. They've sent me wrong orders, not re-credited my card (without me having to go through the painful process of actually trying to contact them again). I also know a number of other people that won't go near them again because of their support. I hope they have improved, if not they don't deserve to be in business, but either way I'm not going near them again, and I'm currently very happy with the support from another UK supplier.