If you are talking about TFA, it won't help. Just tried visiting EFF's test site in normal mode and in inkognito mode and both times got identified as the same user.

Yes, we noticed that some people indeed missed that we are a company based in Germany. Sorry that you got the wrong impression.

We placed several additional reminders of this back in December, including one in the checkout process. You probably ordered before that. It is much clearer now.

By the way, we now also offer a airmail shipping option to the US which should go much faster. But unlike the groundmail option (to the US) we can't offer that one for free, unfortunately.

I also just notice that I made a little mistake in my last post. Although we are based in Freiburg, Germany, our warehouse is in Berlin, Germany, and all books are shipped from there. Not that it would matter in regard to delivery times, but I do not want to spread false information. :)

Hi,

Smashing Media Customer support here. :) First of all, thanks a lot for the extensive review!

Although it is true that some shipments have gotten into trouble on their long way from Freiburg into the whole world, I want to add that there is not a single user who never received his or her book. Although there have been some missing shipments, we made sure that everyone got their book in the end - just like this reviewer did. The worst that can happen is a delay if your shipment really gets into trouble.

I also want to add that the vast majority of shipments arrives smoothly without problems. We did have some issues during the release phase, which fell together with christmas time which caused postal delays all over the world. Bad timing. :( But as you can see from the current comments on our site, things go smoothly now.

Again: Thanks to everyone who supported us along the way! :)

Greetings,
    Florian

P.S.: Sorry for using my private Slashdot account, but I guess it still has more credibility than anonymous coward. :)