Re:Stop Shopping at Fry's (Score 1)

People keep shopping at Fry's because they don't know any better. After my experience, I found there were several retailers, online and brick-and-mortar, that carried the same products, for much less money, and with much better service. If I'm willing to wait a couple of days, I've found phenomenal deals online. So by that manager being extremely rude and threatening me, they did themselves a great disservice. I'm an engineer and have spent probably 10k in the last two years since this happened that could've been theirs. And then there's the ~20k my father-in-law spent elsewhere. He was a Fry's die-hard, but after hearing from his daughter how rude the mgr was to her, he's listened to me and also worked himself to find alternate channels for his purchases. Finally, being intelligent, somewhat charismatic, and running within circles of people who are potential Fry's shoppers, they lost a valuable Brand Advocate. What's amazing is...they don't care, about who they hurt, or the money they lose.