2 comments.. the first one will respond to your post. The 2nd comment will get all sorts of flames. 1. Panda Cloud Anti-Virus is pretty nice. It's pretty lightweight, kinda does its own thing and doesn't get in the way. I've had relatively good success with it. It has cause the internet to stop working one computer.. but a restart fixed it. 2. No Anti-Virus. Here's the deal.. these days most things aren't even stopped by a great, full featured anti-virus prior to get infected. Sure.. it'll catch some things or some parts of a virus, but in the end you'll still be infected and still need to have the computer cleaned off. They aren't worth the hassle any more in my opinion. They slow stuff down, don't catch 90% of what's out there and if you're not stupid.. you don't need one. I've been running about 10 PCs around my house for a good 10 years and have never once been infected with anything (and.. just for fun I've ran full scans with stuff before.. never once found anything). Anti-Virus is overrated. No matter if your'e talking your 90 year old grandma or yourself.. in the end, if someone gives a virus/spyware access/allow it to be installed.. it's going to bypass an AV anyway and the PC will be infected.

SET EXPECTATIONS! Often people in the world think that IT people (there ARE some girls out there) know everything and can fix something within 2 seconds (even though it might take hours). However, if you constantly set expections of how/what is going on and that you really don't know the problem (even if you know exactly what it is) people tend to not expect that instant success. Then, when you fix it in 2 seconds and they are expecting 2 hours.. you look like the hero. Don't be a jerk of an IT guy though.. there's plenty of those out there. In fact, most of the profession is made of social r'tards that don't realize it's more of a teaching position than a technical position. Be a goof off and make them laugh (always telling a joke when you sit down at someone's computer helps a lot)... they'll like you a lot more and respect you even more.