Comment Don't Make Me Think (Score 5, Interesting) 858
I'm in the process of reading the book "Don't make me think!" by Steve Krug. It's a very easy read, very short, big pictures etc. One of the main points he brings up which I think you should keep in mind is exactly what his title suggests.. don't make the user think. If the user has to think about using your page, "Gee, where's that search button? Is that the product I want?" etc, well, who knows how long they'll stick around. Don't make the user think.
Another thing he brings up is usability tests. I admit, I haven't started doing this yet, but I agree with him. Grab a user that isn't a web programmer. Go to their machine and have them load your page. Then ask them to perform some function and watch what they do. Do they struggle when they try to add a user to the list of names? Do they search around for a help button? In some cases, have the user actually speak out loud about what they are doing. Usability tests can really help you learn where your app works well and where it just plain sucks. Hell, I forgot to add a 'save' button to one of mine because I knew how to get it to save without the button (there was a trick to it). I almost put it in to production, but we do quality checks with other people and they caught it (I believe my thoughts were, "Doh!").
Anyway, I'd suggest the book. It's something you could read while sitting in a Barnes and Nobel sipping tea or whatnot.
Another thing he brings up is usability tests. I admit, I haven't started doing this yet, but I agree with him. Grab a user that isn't a web programmer. Go to their machine and have them load your page. Then ask them to perform some function and watch what they do. Do they struggle when they try to add a user to the list of names? Do they search around for a help button? In some cases, have the user actually speak out loud about what they are doing. Usability tests can really help you learn where your app works well and where it just plain sucks. Hell, I forgot to add a 'save' button to one of mine because I knew how to get it to save without the button (there was a trick to it). I almost put it in to production, but we do quality checks with other people and they caught it (I believe my thoughts were, "Doh!").
Anyway, I'd suggest the book. It's something you could read while sitting in a Barnes and Nobel sipping tea or whatnot.
