Comment AI is closer to the customer, not further (Score 1) 42
Indian firms failed because they were further from the customer than incumbents.
AI will succeed because it's closer to the customer than incumbents.
Joe in accounting has a spreadsheet that the whole company depends on. He can tell the AI what the company needs, and more critically can iterate very quickly to tweak it so it is exactly what they need; no more, no less.
The incumbents have an advantage over the Indians because they have better access to Joe, but it's only imperfect one way information flow. The key problem is that it's difficult for Joe to articulate exactly what he needs. He'll tell you what he thinks he wants, but it's imperfect communication. If you do agile/sprint, he gets to see how what he communicated ends up, and gets to adjust accordingly every 2 weeks. With AI he can do that in 5 minutes.