Comment Re:Expedia is good for consumers (Score 1) 279
No kidding. Several years ago I was surfing some travel sites for flights (Canada->Europe I think) and found a bunch of reasonable options in the $700 range. For comparison, I decided to call Air Canada (our major carrier) directly to see how their prices compared, eliminating the middle man. They quoted me something like $8000+taxes and fees (I shit you not) for the exact same flight (same flight numbers, etc.) that one of the travel sites listed. I asked the agent if she was joking.
I don't know why those clowns even bothered with a direct service line then. I don't know anyone who's actually paid that much for a flight. But with service like this, it's easy to see why some of these carriers lose credibility with their customers.