I canceled my XM subscription on Nov 24th. I had been paying for 2 radios on a family plan. At first I listened to XM a lot, then over time I listened less and less. I listen to my mp3 collection at home, and local talk radio when I'm in my car.
Toward the end, what really started bugging me, was hearing songs repeated 2 or 3 times in a 4 or 5 hour period. This was on a channel that was supposedly pulling the play list from the last 3 decades. I imagine that, even restricted to a particular genre, 30 years produced more than 4 hours of play worthy songs.
So, in accordance with the service agreement they have online, I canceled my family plan via email. I got an automated email informing me that 1) they got the email and 2) how great XM is and thanks for being a customer.
I waited a few days and checked my account online and didn't see any indication that the status of my account had changed. Then I got another email saying that if I really wanted to cancel I'd have to call customer support. I guess the service agreement page on their website is meaningless since they don't abide by it.
So, I called customer service, and the nice lady who answered asked me for some basic information, got my account information pulled up, and then asked how she could help me. I said, I want to cancel my subscription.
That's when the hard core retention pitch started. Paraphrased:
Why are you cancelling?
I don't listen to it anymore.
What if we give you 3 months of free service?
No thank you, please just cancel the account.
Are you sure you don't want an extra 3 months to think about it?
No, thanks. Please stop with the sales pitch I just want to cancel my subscription.
Now here is where it got interesting:
Do you have a car kit? (I think: Wha?)
Just cancel my account.
Can you give your radios to someone else? (Me to myself again: Wha? -the other neuron kicks in- They must be getting desperate.)
Just cancel my account.
She finally gave up and told me the account was closed and the date my radios would stop working.
If I had an interest in listening to sports, or shock jocks, or more than a handful of music genres, I might have kept XM. But even with a radio sitting within reach from where I type this, I have hardly turned the thing on over the last few months, and I spend a lot of my time sitting right here. Sirius XM has a lot of competition, and in my experience it is just not compelling enough to be part of my entertainment budget.
Frank