Comment ...training users (I disagree). (Score 1) 656
How do you train the user that calls helpdesk when they realize they haven't received email for two hours, then insists the computer is broken, then argues with helpdesk for twenty minutes after they have been asked to click the send/receive button. This type of person almost invariably will go on about how the heldesk associate was rude and annoying because the user doesn't have the maturity to deal with being wrong, or in this case, a total moron.
Ditto for the people that have someone from IT paged as if were an emergency everytime paper jams in the printer when they could have resolve the problem by opening the printer to pull out the paper, using the paper feed, refilling the machine with paper, or simply using another one of the other ten printers in the department.
IT people can be annoying. We have to deal with a lot of stupidity entirely unrelated to the newbie syndrome that is used as a scapegoat to such stupidity because people don't use their brains. At the same time a very large percentage of users find IT people annoying because helpdesk pointed out a very simple solution to their problem and the user just realized how stupid they were.
Then there is management that finds the entire IT department to be annoying because the IT staff has advised them there is no such thing as a $5.00 solution for a $25,000 problem.
Ditto for the people that have someone from IT paged as if were an emergency everytime paper jams in the printer when they could have resolve the problem by opening the printer to pull out the paper, using the paper feed, refilling the machine with paper, or simply using another one of the other ten printers in the department.
IT people can be annoying. We have to deal with a lot of stupidity entirely unrelated to the newbie syndrome that is used as a scapegoat to such stupidity because people don't use their brains. At the same time a very large percentage of users find IT people annoying because helpdesk pointed out a very simple solution to their problem and the user just realized how stupid they were.
Then there is management that finds the entire IT department to be annoying because the IT staff has advised them there is no such thing as a $5.00 solution for a $25,000 problem.
