Good. There are WAY too many people involved in this company that don't know how to operate in customer service. I'm convinced that no one in the company actually knows anyone else in the company. This exists on multiple levels, consumer/cell/business/fiber. Flashlights wouldn't help them finding their way through an email chain. It's embarrassing that one of the biggest companies in the world can't operate efficiently, OR provide their customers with a quality product, OR provide their customers with additional service to meet the demand (at full price, I'm not even trying to negotiate down here). Washed up, no clue, deal with it. They need a come to Jesus moment. It's unfortunate that they have such a stranglehold on the amount of markets that they do. Hell, their flagship consumer stores don't even answer the phone. This is a telecommunications company....