The guy in charge of the program I use does exactly what I do to determine a problem -- he futzes and fiddles with the program, rarely consulting the manual. His advantage is his years of experience with the software.
And a snow poll.
Also he is a repository of educated, calm and scientific football information, a rare quality in these days of Buckeyes and Browns. (Perhaps if the Buckeyes were filmed as interestingly as the Browns are, I would watch them, but the camera work looks like the crap I shot of basketball games in HS. sneh.)
There's lots of snow outside. I hate it, it makes my hands freeze because my gloves were somehow lost between the car and the apt last week and I was carrying the New York Times and the paperback Cryptonomicon which I am re-reading.