The woman is an absolute wack-job!
Years ago a friend's stepdad was killed in Kansas City. The cops followed his stepdaughter (my friend) home from a party where drugs were present. An hour after she went home the cops busted into her house with flashlights and guns. Their uniforms were black. Well, the step-dad hears the ruckus and comes out with his handgun that he kept near to his bed. Without warning the police shot and killed him. AND, there were no drugs in the house and my friend had LEFT the party because drugs had been present. The cops busted into their house for NO legitimate reason. The family won a large lawsuit against the city and the police department for a wrongful death.
What if something similar to this happened after the blind kid called the SWAT in on somebody? I'd sue the crap out of this kid's family, their cousins, their cousin's cousins and anyone else whose name I had. I'd sue the folks that make the technology that allow 'spoofing' of the calls origin. I've read about phreaking and it could be stopped instantly if telecos went all digital.
This kid should have the privilege of prison cell for a few years.
When the bosses talk about improving productivity, they are never talking about themselves.