Comment Re:X10 is a protocol (Score 1) 322
X10.com/X10 WTI imports product from the manufacturing plant owned by their parent company (X10 Ltd.) in China by way of Hong Kong to the Eastern US distribution center in New Jersey. From there it is sent to the Canadian distribution center in Mississauga, ON and Western US warehouse in North Las Vegas.
This is to eliminate customs on orders going to Canada, but they do charge a $10US flat shipping rate on all Canadian orders to help absorb the cost of the container being sent from NJ to ON, according the the explanation given to me by the Customer Support/Sales manager who was also formerly the manager of the Las Vegas distribution center.
I was employed by X10.com for some two years in their "Customer Support" department at the Tukwila/Kent, WA headquarters as both a rep and a supervisor and had to become quite familiar with this process.
This is to eliminate customs on orders going to Canada, but they do charge a $10US flat shipping rate on all Canadian orders to help absorb the cost of the container being sent from NJ to ON, according the the explanation given to me by the Customer Support/Sales manager who was also formerly the manager of the Las Vegas distribution center.
I was employed by X10.com for some two years in their "Customer Support" department at the Tukwila/Kent, WA headquarters as both a rep and a supervisor and had to become quite familiar with this process.
