If that's the case, and it was starting to impact paying customers, it's an understandable move.
So why is someone plugging a USB drive with FIREFOX into an "air gapped" computer?
Looks like they've re-invented "sneakernet".
Seriously. If security is that important that you air-gap a system, why aren't you locking down the USB ports?
Developing a, super secure, file based Intranet?
In every hierarchy the cream rises until it sours. -- Dr. Laurence J. Peter