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Symantec CEO Says Bad Service Fix Only Temporary 116

Lucas123 writes "Symantec's CEO John Thompson says the company is still struggling with its consolidated ERP system and that it has only thrown bodies and not technology at the post-Veritas buyout issues that created poor customer service. 'I've kind of lost track where we are timing-wise...but we threw an awful lot of head count at this wait-time problem. Wait times from their peak of well over an hour are down to now under two minutes,' he said."

Is Apple Trying to Take Over iPod Accessories? 193

An anonymous reader writes "With more and more iPod accessories being released by Apple all the time many users are speculating that Apple is trying to shoulder the after-market iPod companies aside. However, at least one user doesn't see it that way, and thinks that Apple's move may actually help the after-market companies. From the article: 'Even if it wanted to, Apple knows that it couldn't simply make the iPod accessory market participants magically go away. If Apple did try to steal their lunch, all it would succeed in doing would be to drive those companies straight into the arms of the iPod's competitors, most of whom are desperate to see any kind of an accessory market form around their players. And that's the last thing Apple wants to have happen.'"

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