I have to agree with the parent. The pfSense team's attitude seems to be that it must be the users fault for mis-configuring it. They tell you to go read the documentaion (which is frankly rubbish, especially on traffic shaping) or some useless forum posts.
The documentation is rubbish, I agree. Part of the documentation issue is that it's excruciatingly difficult to document a changing system. A large amount of the documentation that was created during the alpha and beta phases of development were rendered useless after various changes were made to either idiot-proof the system or eliminate bugs. I can't comment on the forum posts, although I'm well aware of yours. I never once thought that it was perfect, I've never claimed it was complete, I've never claimed it was "easy", I did however go out of my way to create code that worked out of the box for most people. Is it configurable...not so much, that's part of the "I never claimed it was complete". I'm probably the person that understands our shaper code the most, I also am the least likely to answer questions on it cause I'm tired of it, it's a part of the codebase I wish I'd never touched. I regret that we didn't leave the m0n0 code in there, it's old, sucks ass, and is nearly useless, but at least it's configurable.
PS. It usually is a misconfiguration issue and for the cases where it makes sense for us to put a sanity check in for the misconfiguration, or add a note to a field to clarify it's use, we do.
