Comment AT&T & opening the cable system (Score 1) 94
Now, let me just start off by saying I install cable modems for AT&T here in Minnesota. It was formerly MediaOne's before AT&T bought us out.
Anyways, we've got around 16,000+ miles of plant. I've probably seen 70% of it.
<BR>
Now with cable a lot of things can go wrong, such as cable in the home (splitters, fittings, window filters, etc), Fiber Node, and return path issues.
My question is, if you were getting service from a third party ISP who would be responsible for trouble calls? As it stands right now, when someone calls in for a problem, it's usually resolved by Teir 1 phone support, if they can't fix the problem over the phone, I get sent out about 2-3 days later. Now with a 3rd party handling trouble calls that 2-3 days WILL jump to 2-3 weeks. It's just easier for the consumer this way.
<BR>
And why should AT&T open up something THEY built to support THEIR customers to some other comapany? That's just stupid.
<BR>
Besides, we offer 1.5Mbps/300Kbps access for 40 bucks a month. You can't get much better than that here in the Twin Cities.
Anyways, we've got around 16,000+ miles of plant. I've probably seen 70% of it.
<BR>
Now with cable a lot of things can go wrong, such as cable in the home (splitters, fittings, window filters, etc), Fiber Node, and return path issues.
My question is, if you were getting service from a third party ISP who would be responsible for trouble calls? As it stands right now, when someone calls in for a problem, it's usually resolved by Teir 1 phone support, if they can't fix the problem over the phone, I get sent out about 2-3 days later. Now with a 3rd party handling trouble calls that 2-3 days WILL jump to 2-3 weeks. It's just easier for the consumer this way.
<BR>
And why should AT&T open up something THEY built to support THEIR customers to some other comapany? That's just stupid.
<BR>
Besides, we offer 1.5Mbps/300Kbps access for 40 bucks a month. You can't get much better than that here in the Twin Cities.
