The problem is that Netflix/Qwikster is the worst of both worlds.

Netflix was originally worth it because of their low prices compared to Blockbuster on a per rental basis as long as you turned your rentals over quick. Netflix's DVD back catalog is great but now due to their recently negotiated contracts they're getting a lot of new releases 30 days later than retail, Blockbuster, and cable video on demand. Maybe they can buy a retail new release but they can't stick it in an envelope and send it to me for a month.

The streaming quality isn't all that great right now and the selection is poor. Streaming was the thing that kept me subscribed to Netflix when I wasn't able to get new release DVDs on time. It was a good value add. Neither service is worth full price to me now. If they're able to get new releases back or greatly expand their streaming catalog I'll consider coming back.

We have a help desk ticketing system that automated issues get logged in. The on call personel will get pages. Also... other individuals in the company can make requests and log issues into the system to assign them to groups or individuals. The only metric really recorded is response time to respond to the client or automated event. The first concern is communicating early that the concern has been noticed and is/will be scheduled for work.