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Submission + - AskSlashDot: Easing The Job of Family Tech Support 4

Submitted by DarkDevil
DarkDevil writes: Ever since I was introduced to computers at a very young age I've been the resident tech support for a household of 7 users. Life was hard when we all had to share a single computer and got much easier over the years as we started accumulating more and more computers. I've been in a cycle for the last ~8 years where something happens to my parents computer, I spend a week or two trying to non-destructively fix the problem and try to explain to the users what caused it and how to avoid it, and then if its not easily fixed I'll reformat and start from scratch. Most often the level of infection warrants a reformat which usually ends up taking more time to get the computer back to how my parents know how to use it. 4-8 months later, it happens again. Recently I found ~380 instances of malware and 6 viruses. I only realized something was wrong with their computer after it slowed down the entire network whenever anyone used my parents computer.

My question for slashdot is, are there any resources out there that explain computer viruses, malware, adware, and general safe computer practices to non-technical people in an easy to digest format? The security flaws in my house are 9, 26, and ~50 years old with no technical background aside from surfing the internet. Something in video format would be ideal as they are perfectly happy with our current arrangement and so it'll be hard to get them reading pages and pages of technical papers.

Thanks /..

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