Comment it's a sad day... (Score 1) 172
When this is what passes as good customer service.
To summarize the summary, this stems from the fact Sony (and others) as so high and mighty, that they feel they have the right to not participate in online purchasing. Then to top it off, charge customers an outrageous price to purchase via a means they may find inconvienient.
"When the going gets tough, the tough get empirical." -- Jon Carroll